The Delivery of Conflict Management Training (Level 3)

The Level 3 Award in the Delivery of Conflict Management Training is a regulated qualification designed for individuals who are required to deliver conflict management training within their organisation or as part of a professional training role.

Delivered by Black Onyx Academy, this course prepares learners to confidently and competently deliver the Highfield Level 2 Award in Conflict Management, ensuring training is delivered safely, effectively, and in line with regulatory and awarding body requirements.

This qualification is ideal for trainers, supervisors, and managers responsible for educating others in how to prevent, manage, and de-escalate conflict in customer facing or public facing environments.

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Who Should Attend

This course is suitable for:

• Trainers delivering conflict management training
• Security trainers and supervisors
• Managers responsible for staff safety training
• Individuals progressing from conflict management qualifications
• Organisations delivering Highfield conflict management programmes

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What the Course Covers

Learners will develop the knowledge and competence required to:

• Understand the principles of effective conflict management training delivery
• Deliver training aligned to the Highfield Level 2 Award in Conflict Management (RQF)
• Support learners in preventing and managing conflict situations
• Teach communication strategies that reduce the likelihood of conflict
• Explain human responses to conflict and escalation
• Deliver dynamic risk assessment and de-escalation techniques
• Promote safe working practices and post-incident support

The qualification focuses on both subject knowledge and training delivery, ensuring learners can confidently instruct others in managing conflict in the workplace.

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Professional Conflict Management Training Delivery

This course supports roles where staff regularly interact with customers, service users, or the public and may encounter challenging or confrontational behaviour. Training delivery is centred on real world workplace scenarios and best practice guidance.

Learners gain the skills to deliver structured, engaging conflict management training that supports:

• Safer workplaces
• Improved communication and confidence
• Reduced risk of violence and aggression
• Compliance with organisational policies and legal responsibilities

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Assessment and Qualification Details

• Total Qualification Time: 16 hours
• Guided Learning Hours: 11 hours
• Assessment Method: Multiple choice examination
• Minimum Age: 16 years

The qualification is regulated by Ofqual, Qualifications Wales, and CCEA, and is recognised across the UK.

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Quality Assured and Accredited

This qualification is awarded by Highfield, one of the UK’s leading providers of regulated compliance qualifications. Black Onyx Academy is an Approved Highfield Training Centre, ensuring all delivery meets awarding body and regulatory standards.

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Progression Opportunities

Successful completion supports progression into wider training and instructional roles, including the ongoing delivery of regulated conflict management qualifications across multiple sectors.